We make every effort to deliver goods constructed of premium materials built by highly skilled craftspeople to very exacting standards, and we stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. If there’s a problem with your order, contact your local DWR Studio or our Customer Service team at 800.944.2233 or service@dwr.com within three (3) days of receipt, and we’ll work with you to make things right. To learn more about returns and exchanges, click here.