Shop with Confidence

We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of the highest-grade materials built by highly skilled people to exacting standards.

If there is a problem with your order, please call our Customer Service Department at 1.800.944.2233, Monday through Friday 6am to 6pm PST. You may also contact us via e-mail at service@dwr.com. If you wish to return your order, refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 30 days. In circumstances when an item is approved for return after 30 days a restocking fee may be charged. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check.

Please do not hesitate to call our Sales Team at 1.800.944.2233, Monday through Friday 6am to 6pm, and Saturday 7am to 3:00pm PST with any questions or issues relating to our products. Our customers are among the best-informed, most sophisticated users of modern furniture in the world, and we are eager to learn from you.

Prices and Discounts
Payment Methods
What We Mean By In-stock
Cancellation Policy
Returns
Privacy

Discounts cannot be combined with any other offer or promotion. Our "best pricing" policy affords you the greater discount available. We are happy to work with museums, universities and nonprofit institutions, and can offer special discounts. Please call 1.800.944.2233 for further information. All prices shown in U.S. dollars.

Payment Methods

We accept all major credit cards, which typically process within 24 hours of order placement. There is a 5–7 business day hold placed on all checks received. Merchandise cannot be held without payment. Prices and available inventory are subject to change until an order is confirmed.

What We Mean By In-stock

In many cases, we are able to cut the delivery time on designer furniture in many cases from twelve or more weeks down to seven to ten days. Our goal is to be in-stock for most items that we carry, and that makes us different from almost everyone in the designer furniture world. However, while we strive to have our products in-stock at all times, this is not always possible. Please contact our sales team at 1.800.944.2233 to verify availability.

Cancellation Policy

In stock items normally ship within 24–48 hours after an order has been placed. If you order by credit card your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped cancellation is not possible, but you may return the goods to DWR's distribution center for a refund. If you choose to return an item that has already shipped, you will be responsible for all shipping costs, both to and from our distribution center.

If an item arrives damaged, notify us immediately so that we may work with you to arrange a return, replacement, refund or credit. If you wish to return your order, refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 30 days. In circumstances when an item is approved for return after 30 days a restocking fee may be charged. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Complete the return form included with each shipment, prepay and insure your package(s) and return them to:

Design Within Reach
Attn: Customer Returns
RA# [if applicable]
2360 Progress Dr
Hebron, KY 41048