Returns and Exchanges
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact your local DWR Studio or our Customer Service team at 800.944.2233 within three (3) days of receipt. You may also contact us at firstname.lastname@example.org. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price (accessories, bedding and towels are exempt), and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Check and cash payments will be returned via a refund check or Design Within Reach Merchandise Credit.
Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Standard Shipping and White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom or special order furniture. Floor samples and items purchased from the Secaucus Outlet, Brooklyn Warehouse and eBay are sold as is, and all sales are final.
Returns are accepted only at our Kentucky warehouse; they are not accepted at DWR Studios, Brooklyn Outlet or our company headquarters. To make a return, complete the return form included with each shipment, including the return authorization number obtained from Customer Service, prepay the postage, insure each package and ship to the address below.
Design Within Reach
Attn: Customer Returns
Return Authorization No. (mandatory)
2360 Progress Drive
Hebron, KY 41048
Delayed Delivery Service
If there is a specific time period when you may not be able to accept delivery, please discuss this with your DWR Studio, or call us at 800.944.2233 before placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your order, we might be able to store large items for a brief time. Items stored for more than 30 days will be subject to a 10% storage fee. Online orders are not eligible for delayed delivery service.
In-stock items normally ship within 24–48 hours after an order has been placed. If you order by credit card, your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped, cancellation is not possible. Custom and special order items cannot be cancelled.