Product Recalls

The safety and quality of our products is of the utmost importance to us. When product recalls for safety or quality issues are necessary, we aim to facilitate seamless and swift resolutions by first emailing customers impacted by these recalls. 

Below you'll find the current following product recalls. Please contact us immediately if you have purchased an affected product. 

 

Product safety notice and recall: Nelson Thin Edge Group and Nelson Basic Cabinet Series

While we have received no reports of safety concerns, injuries, or tip-overs, we have voluntarily initiated a recall of the Nelson Basic Cabinet, Nelson Thin Edge Chest, Double Dresser, Cabinets, and Buffet ("Recalled Products"). This only includes products that were purchased in 2011 or later; vintage Nelson products are not included in this recall. The recall is prompted by a change in a stability standard issued by the American Society for Testing and Materials (“ASTM”), an international organization that develops and publishes voluntary consensus technical standards for the furniture industry, among others.

Learn More From Herman Miller

 

Product safety notice and recall: Lauki 32", 47" and 60" Wide Dressers

While we have received no reports of safety concerns, injuries, or tip-overs, we have voluntarily initiated a recall of the Lauki Dressers. The recall is prompted by a change in a stability standard issued by the American Society for Testing and Materials (“ASTM”), an international organization that develops and publishes voluntary consensus technical standards for the furniture industry, among others. Design Within Reach is a company owned by Herman Miller, who will be assisting in the recall process.

The Lauki Dressers do not meet a new ASTM stability standard that went into effect on August 1, 2019. This means the product could tip over and fall, causing a risk of personal injury or death, particularly to children.


As a result, we ask that you please:

• Stop using the dresser immediately;
• Place the dresser in an area where a child cannot access it;
• Email us at recall_info@hermanmiller.com or starting Monday February 17, 2020, you may contact Herman Miller at 1-800-338-2107 to request a full refund with a free pick-up of the dresser.

The recalled products include:

100144158

Lauki 32” Three Drawer Dresser – Glacier Grey

100144157

Lauki 32” Three Drawer Dresser – Graphite

100144156

Lauki 32” Three Drawer Dresser – White

10006123

Lauki 47” Wide Dresser – White

100144127

Lauki 47” Six Drawer Dresser – Glacier Grey

10008841

Lauki 47” Six Drawer Dresser - 47" – Graphite

10001064

Lauki 47” Six Drawer Dresser – Oak

10008840

Lauki 47” Six Drawer Dresser – Walnut

100144161

Lauki 60” Six Drawer Dresser – Glacier Grey

100144160

Lauki 60” Six Drawer Dresser – Graphite

100144159

Lauki 60” Six Drawer Dresser – White

 

Manufacturing label:
When contacting us, we’ll need to know your product number. It is printed on a white label that is attached to the left size of the top (or top left) drawer on your product.

To contact Herman Miller (DWR's parent company) and initiate the process to receive a refund: 
Send us an email at recall_info@hermanmiller.com. Please list “Lauki Recall" in the subject line and provide the information requested below. You can also call us toll free at (866) 854-3048 from 9am-5pm ET, Monday through Friday.

Please include the following information:

  • First Name*
  • Last Name*
  • Email Address*
  • Phone Number*
  • Street Address*
  • City/State*
  • Country*
  • Zip/Postal Code*
  • Pay to Name (for refund check)
  • Refund Address (if different than contact address)
  • Product Number
  • Purchase Amount (Please include any applicable sales tax and shipping costs paid.)
  • Local Currency (Please attach a copy of your sales receipt if available.)
  • Any Comments