Shipping + Delivery

Shipping + Delivery

Because of the variety of items we sell, our shipping methods are determined by item type. Here you'll find everything you need to know about shipping and delivery.

Our shipping methods are:

  • FedEx: Choose between standard and signature required. Smaller parcels ship via FedEx, delivered Tuesday–Saturday. Typical delivery is 3–10 business days from shipment date.
  • Threshold: Furniture and larger parcels will be delivered over your threshold. Multi-unit building addresses will be left inside building entrance, instead of your door. Typical delivery is 1–3 weeks from shipment date (within the contiguous US). 4-hour delivery window. Excludes unpacking, assembly, and removal of packing materials.
  • In-home: Furniture ships with full-service in-home delivery, which includes placement in your room of choice, assembly, and removal of packaging. 4-hour delivery window.
  • In-home, time-specific: Furniture ships with full-service in-home delivery, which includes placement in your room of choice, assembly, and removal of packaging. 2-hour delivery window.

Shipping Details at a Glance

  • Your cart will reflect the different shipping options for each item.
  • We ship to the US, Canada, and Puerto Rico.
  • We can ship to a domestic freight forwarder of your choosing for delivery overseas. We cannot ship to hotels, P.O. boxes or APO (Army Post Office), FPO (Fleet Post Office) or DPO (Diplomatic Post Office) destinations. Please call 800.944.2233 (or 203.614.0600 if outside the U.S.) or email service@dwr.com for more information.
  • In-stock items ship within 1–5 business days.
  • Smaller items tend to ship FedEx, some furniture ships with Threshold delivery, and the remainder ships with full-service In-Home Delivery.
  • If your order includes an item being shipped via multiple methods, FedEx charges for items shipped outside the contiguous U.S. and Canada are appended to any applicable Threshold or In-Home charges.
  • For expedited shipping, contact your local Studio or call 800.944.2233 prior to placing the order. Most small-parcel in-stock items can be ordered with FedEx Next-Day or 2-Day Delivery at an additional cost. Some items may be excluded due to size, weight or fragility. Orders shipping to Alaska, Hawaii, Puerto Rico, or Canada also do not qualify.
  • An order is defined as one shipping method selected for delivery to one address. Order value is calculated before tax. For items that are on sale or discounted, the order value is calculated using the original price.

Delivery within the contiguous United States

Local and National shipping areas are determined by proximity to one of our shipping centers. If the delivery location is an island, there will be an additional $150 charge to Threshold and In-Home Deliveries. 

 
Shipping Method Rate Max Charge
FedEx FREE  
FedEx, Signature Required $20 $20
Threshold Delivery 10% of order value $199
In-Home Delivery, Local (within 75 miles) $199 per trip $199
In-Home Delivery, National (more than 75 miles) $299 per trip $299
In-Home Delivery, Time-Specific, Local (within 75 miles) $299 per trip $299
In-Home Delivery, Time-Specific, National (more than 75 miles) $399 per trip $399

 


Delivery to Alaska, Hawaii or Puerto Rico

If the delivery location is an island, there will be an additional $150 charge to Threshold and In-Home Deliveries.

Shipping Method Rate Max Charge
FedEx 12% of order value $499
FedEx, Signature Required 12% of order value + $20 $519
Threshold Delivery 12% of order value $499
In-Home Delivery, Local $899 per trip $899
In-Home Delivery, Time-Specific $999 per trip $999

 

Delivery to Canada

Local and National shipping areas are determined by proximity to one of our shipping centers.
If the delivery location is an island, there will be an additional $150 charge to Threshold and In-Home Deliveries.

 
Shipping Method Rate Max Charge
FedEx FREE  
FedEx, Signature Required $20 $20
Threshold Delivery 12% of order value $199
In-Home Delivery, Local (within 75 miles) $299 per trip $299
In-Home Delivery, National (more than 75 miles) $399 per trip $399
In-Home Delivery, Time-Specific, Local (within 75 miles) $399 per trip $399
In-Home Delivery, Time-Specific, National (more than 75 miles) $499 per trip $499