Frequently Asked Questions
What does authentic mean?
Authentic means it’s the real thing. At DWR, we don’t do “inspired by” or “just as good as” or “in the spirit of.” For example, if you buy an Eames Lounge Chair from us, you can be assured of three crucial things:
1. Charles and Ray Eames designed it.
2. Herman Miller produced it – it’s the only company that makes authentic Eames pieces in the U.S. (Vitra makes them in Europe).
3. A royalty was paid to The Eames Foundation.
We deal only with manufacturers who hold the rights to produce designers’ works, and we’re committed to protecting the legacies of established designers while also investing in emerging ones by giving them an outlet to market their work. In other words, we’re passionate about authentic design. Everything else drains the capital needed to invest in new products. There’s no room in this world for knockoffs. They’re wrong and, in many cases, illegal.
When you buy an authentic piece of design, you’re investing in quality, heritage and longevity. You’re becoming part of its legacy, and it’s becoming part of yours. Most importantly, you’re supporting the designers who have shaped the world in which we live.
DWR is proud to be a member of Be Original Americas, joining Alessi, Cassina, Emeco, Flos, Fritz Hansen, Herman Miller®, Vitra and other companies in the fight against counterfeit design. Being a member means that we’re a vetted retailer of authentic goods.
Important Pricing Note
Prices shown are U.S. Domestic prices and apply to orders shipped within the United States. Prices do not include sales tax or shipping and are subject to change. All pricing errors are subject to correction.
Is your website secure?
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall-based security system.
I created an account but forgot my password. How can I get my password, or create a new password?
If you have created a DWR Account and have forgotten your password, click here to enter your email address. We can email it to you in a matter of minutes. If you do not receive an email within 30 minutes, or would like to change your password, please call us at 800.944.2233.
How can I check my order status?
Do you charge taxes?
If an item is subject to sales tax in the state or province to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state, provincial and local tax laws, the total selling price of an item may include shipping, handling charges, and discounts.
All sales tax calculations are subject to revision and are recalculated on the day your order is shipped. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destinations.
No sales tax is collected on the purchase of Gift Cards. However, purchases paid for with Gift Cards are subject to sales tax in accordance with applicable laws.
Do you ship orders to Canada?
Yes. Shipping charges include all freight, duties, broker and clearance fees. We cannot expedite delivery to Canada. For complete delivery options and shipping rates, click here.
Can you ship orders internationally?
We currently ship only to addresses within the contiguous United States, Alaska, Hawaii, Puerto Rico and Canada; some limitations apply. For delivery overseas, we can ship to a domestic freight forwarder of your choosing; visit a Studio, call 800.944.2233 (or 203.614.0750 if outside the U.S.) or email firstname.lastname@example.org for details.
We cannot ship to hotels, P.O. boxes or APO (Army Post Office), FPO (Fleet Post Office) or DPO (Diplomatic Post Office) destinations.
Does DWR offer a gift registry?
Yes! You can create a gift registry or find someone’s here or by clicking on Gift Registry at the top right of any page.
How do I create a Wish List?
Click on the “Save to My Wish List” button on any product page and follow the instructions. If you already have an account at dwr.com, you can create a Wish List using that same email address and password. If you don’t have an account with us, simply enter the required information.
How can I find someone’s Wish List or help people find mine?
To search for a friend’s Wish List, go to My Account and either sign in or set up an account. Then click on Wish Lists to start your search (you’ll need your friend’s email address). The Wish List page is also where you’ll see your lists. To help others find them, check the box that says, “Let others view this list.” To email your list to someone, click the “View This List” button and then click “Send List.”
How do I purchase a Gift Card?
Can I purchase multiple Gift Cards shipping to separate addresses?
Can I purchase a Gift Card along with other merchandise and have them shipped to separate addresses?
Can I include a personal message with the Gift Card?
Personal messages may be included via phone orders only, at which time the message should be specified to a Sales agent. If you are ordering online and would like to include a personal message with a Gift Card, you will need to have it delivered to your own address so that you may include a note.
How quickly do Gift Cards ship?
The recipient will receive their Gift Card within seven days of order placement via standard ground mail.
Is overnight delivery available for Gift Cards?
Overnight delivery is available by calling our Customer Service department at 800.944.2233. If you are placing your order over the phone, the preferred shipping method should be specified at that time.
How do I redeem my Gift Card?
Gift Cards can be redeemed either online, in a Studio or over the phone. To redeem a Gift Card online, please choose the Gift Card payment option during checkout, and enter the number located on the back of the card. To redeem by phone please call 800.944.2233. Note: DWR Gift Cards are for use only in the U.S.
Can I use more than one Gift Card to pay for a single order?
Multiple Gift Cards may be applied toward a single order.
Are swatches available?
Free swatches are available for most products and can be requested at DWR Studios, online at dwr.com or by calling 1.800.944.2233.
How can I be removed from the catalog mailing list?
If you’d prefer not to receive our catalog, or if you’re receiving extra copies that you don’t need, please use the Catalog Opt Out form located here.
How can I be removed from the email list?
Send an email to email@example.com with “unsubscribe” in the subject line. Your name will automatically be removed from the list. Please be sure that you email us from the address that you want removed. If you can’t do this, please email us at firstname.lastname@example.org with the address that you’d like removed in the body of the message.