I bought this when it first came out and have loved it. I have a fairly narrow (width and depth) living space so most sofas with a chaise don't work, but the chaise portion depth on the Outline is perfect for a smaller space yet is still generous and comfortable for lounging. The width is also good for smaller spaces, and the narrow arms maximize seating space. I would say the seating is medium firm (my preference so I find it comfortable), and seat height is on the lower side, which works well with other modern furniture. When I purchased the only option was fabric, which has held up well. The one thing that bothered me was I took one of the bottom cushions off to clean under it and the zipper end came off and I haven't been able to re-zip it since (the zippers keep the cushions from pushing out - not a big deal if only one is unzipped, as far as I have experienced).