Exactly what I expected and needed.

First rate service, delivery was fast and excellent.

Awesome chair

We have two Aeron chairs..........one is about 12 years new and we recently bought another - we love them!

The minute I sat on it, I new..
I knew I did the right thing. Felt that comfort.. feeling of joy, embrace, balance, that adrenaline kick you get out of profit when yr money is well invested. Elegant, charming, classy, quality and taste. Worth every penny. Just buy it. Great website experience, its obvious, clear and simple. A benchmark for competitors. Trust me. Go for it.

Costumer service was perfect, patience is needed. And totally understandable.

So about six months ago, I purchased an office chair from an online big box store. I looked like the most comfortable, and according to the description, the seat cushioning was made with a top layer of memory foam. What could go wrong, right? Keep in mind that I spend at least 10 hours / day in my home office, and the chair gets quite a bit of use. After I would spend about 3 hours in the chair, my butt would get so sore, it was literally unbearable. I even tried adding one of those Purple cushions to help ease the pain -- nothing. Plus, after about 3 months, it developed a creaking sound every time I would roll from one area of the desk. I had to make sure my phone was on mute for teleconferences to avoid broadcasting the horrible creaking sound to all the participants.

So my son, who has had an Aeron chair for several years talked me into buying one. I was skeptical because I've sat in enough of those mesh-type desk chairs in hotel rooms over the past several years to realize that the build quality was typically very cheap, and I incorrectly included the Aeron chair into this category.

I've had the Aeron chair for abour 10 days now, and I can honestly say that it is the most comfortable office chair I ever sat in. No soreness in the rear-end at all, and the build quality is top-notch. The chair is very expensive, but to me, it's worth every penny. I'm glad I made the investment, and my old office chair is now in the garage awaiting the next township clean-up day.

I bought Aeron chair for my home office. I also recommended it to my wife, and she bought one as well for herself, only she bought fully loaded version of it.
The chair is fantastic: well made, well designed, fantastic quality of materials. It is extremely comfortable and allows for all kind of adjustments. All in all it worth every penny.
But online store website is just awfully not user friendly. And customer communication at HermanMiller is non-existent. Just to give you an example how bad is it: I received e-mail about shipment of my chair one week after I already received it. Nobody answers to questions, e-mails. And even though the website has ‘virtual assistant’ pop-up, there is nobody working there. Ordering process is so painful, I had to start it several times. For example, when you input your address, it doesn’t allow to input your suite number (for multi-unit residential address). And the list of hiccups just going on and on.

I have had 2 back surgeries and am refusing to have a 3rd until I can't walk. I have always struggled with sitting for extended periods in other chairs, no matter how expensive they were. Every previous chair always had pressure points that made everything from my legs to my butt cheeks to my back ache to the point I couldn't sit for more than 45 minutes at a time.

The first time I sat in this chair I immediately noticed there were no pressure points and I comfortably sat for 4 hours. No pain sitting and I actually got up like a human being, which was something I forgot I could do.

This chair is well worth the price just for that, but the extra adjustments push it over the top.

Such an amazing and comfortable chair. Makes sitting at a desk for 6-8 hours much more enjoyable. Well worth the purchase price.

Well worth the cost!!

I LOVE this chair. I’m working 12-16 hour days and this has been a game changer for me for comfort and back pain. The color is perfect for my home. The adjustability and ease of position changes is fantastic. So delighted and worth every penny!

Two issues:
1. The seat doesn't go higher than I need it to
2. The left armpad squeaks

Everything is fine other than the two

The chair is fine, but is already starting to squeak after just a couple of weeks.

Amazing. Completely changed my newfound home office experience. I'll never go back.

I was having some major lower back issues w my prior chair. Bought this one and I’m doing better!

Love the chair! I'm a Herman Miller employee so I knew about the chair. My comments are about the order process.

First, the estimated shipping date on the website was 7 weeks. My initial reaction was to stop shopping.
Once I did place the order, the order confirmation indicated an estimated delivery date of about 5 days. Well the 5 days came and went I had no idea where my chair was. Several days later I did get the email saying the chair shipped.

As a customer it would be helpful to see what product is in stock and ready to ship. Better estimated shipping dates would also be helpful. Seems like order communication could be improved.

Hope this is helpful.
Tom

it's nice

I'm 5'10" and the largest chair (model C) still isn't big enough. Very uncomfortable after only 2 hours of use, where my lower back began hurting me. I got it with the extra lumbar support, which doesn't go high enough to actually support my lumbar area. I will be returning.

This is my second Aeron in 20 years. The design has held up well for me all that time. I find other chairs uncomfortable or fatiguing. I added the aftermarket headrest out of curiosity and found it beneficial. It’s the perfect chair. Thanks, Herman Miller!

excellent chain. Super comfortable. Can work long hours sitting in this chair.

Great chair and very helpful customer service.

Great chair! Too bad it did not fit me well. In process of returning it.

Best chair ever! I have this chair at work and now that I'm working from home indefinitely I knew I needed a better home desk chair. My legs and back feel so much better since I've been using this chair!

It arrived broken. And I dont have the replacement yet. So..........

Love this chair! Use it for most of my sitting and back is much better!

I cannot adjust the lumbar support for the chair or lean back. You would think for a 1000 dollar chair, I would not have to struggle with basic things like leaning back or adjusting the lumbar support.

It's comfortable but a little expensive. Not quite worth that much extra pay.

Really disappointed that my chair arrived damaged and unusable. I immediately reached out, and after sending photos I was told that they would send a replacement part. After no follow up for Herman Miller I followed up and was finally told that I would be sent a replacement chair that would arrive more than a month later. This is not the level of service i expect from a premium brand for a $1,600 chair.

Because I'm now sitting at my home desk about 10-12 hours a day, it was important to me to get a chair that helps with my posture. My office chair is a Herman Miller Aeron, but I'm not allowed to take that home.

After buying several faux-leather chairs for years, only to be stupidly surprised when they peel, I decided to bite the financial bullet and buy a fully-loaded Aeron, similar to what I have in the office. With the 12-year warranty, I won't have to worry about this again for a long time, and my posture will thank me.

My chair is fine but when I opened it, I realized the size C chair was too big. I sent an email and the response was that it could take as long a 10 days. It's been 10 days and there has not been a response.

This chair is one of those things! Thank you, Herman Miller! My chair arrived way before you said it would, in perfect condition, and I am finally comfortable! For those of you on the edge ... JUST BUY IT! You won't be sorry.

Okay, I had an Aeron chair for 20 years and never liked the lumbar adjustment. It finally broke and I decided to try an X-Chair. The package came battered, and the assembly was troublesome, but I liked the way it sat. Then I discovered one of the adjustment mechanisms had been broken in the battered carton. I, of course, then had to disassemble it to return it, and when the replacement came, it was the wrong model. I decided to go back to Aeron. I live twenty minutes from Holland, Michigan, and it took two weeks to get the chair to me. It’s an okay chair. The new lumbar system seems better, and the chair arrived with no assembly required in a well-designed carton. My complaint is that the seat-to-back angle has only two settings. I’d like to get the back more upright without feeling like I’m sliding off the front edge of the seat, but I can’t. One might think a $1500 chair would be more comfortable.

Love this chair

This chair is really nice, but the SL Posturefit isn't great. I wish I got the lumbar support instead. The mesh back on this chair is amazing though. General build quality seems really solid too.

The chair comes pre-assembled which is semi-convenient. I had to haul a gigantic heayv box up three sets of stairs, but I knew that going in. Just a warning for everyone else.

The chair breathes which is the biggest benefit. Also, the fact that it came assembled was fantastic.
The chair is very comfortable and I ordered the largest one as I am not a small person.

I had back pain and felt poor leg circulation in my $300 “ergonomic” chair despite being relatively athletic and in my mid-30s. This chair is such a vast improvement. I’m so happy I finally bit the bullet and bought this chair because it keeps me comfortable at my job which requires sitting most of the day. I am 6’4” and 200lbs and the size “c” fits me like no off-the-shelf chair I’ve tried (and I’ve tried many!)
So grateful for this chair and the fit it provides. I know that seems like a small thing to be grateful for, but I sit in this chair for so many hours and this is what I’ve been looking for!

Kind of overhyped. It's about as customizable as the $500 chair I already had. Not worth full price.

Pros:
1. The armrest materials are nice.
2. The wheels are nice.
3. The return process is easy. Can't hurt to try it out.

Cons:
1. Will kill your legs if not set to perfect height due to hard plastic material on the seat edge.
2. Must use with a height-adjustable desk otherwise either your legs are dying or arms/shoulders are dying.
3. Can't lock a particular tilt position.

It’s not as comfortable as I thought it would be. The plastic front section of the chair puts pressure on my thighs and just isn’t comfortable and the back of the chair is just too low for my tastes, I thought it would be higher since I bought the larger chair. The chair is great looking, just not as excited about the purchase as I thought I would be.

Expected much better quality. Right chair arm was loose and the fabric had horrible off gassing smell

Great chair. Exactly what I needed to ensure good posture!

The best chair ever! I was hesitant to make the investment in this chair but I have no regrets. I've been working from home with a horrible old chair for months. After lots of research I landed on this chair. My back and neck have never been so comfortable while working.

Missing a wheel. Had to call customer service and waited for almost an hour to get through. Finally got a wheel 3 days later. Not the type of experience you'd expect buying from HM.

Good chair

I’ve had back issues for years, sitting for long periods of time has always caused lots of back pain. I regularly see a chiropractor and an acupuncturist to relieve some of the constant pain. I searched for a long time, researching the best chairs for people who have chronic back pain. This chair constantly appeared in many reviews. I was reluctant to purchase because of the cost; however, due to the company return policy & the all the positive reviews, I decided to try out the chair. To my delight, the chair has been great!! I sit all day for work and have not had any back pain! I’m still amazed. Well worth the cost

I am very happy with this chair. I spend much of each day sitting in it. It has so many adjustments, that it took me a few days to find the combination that worked for me. That is not a complaint, rather it is a compliment. It is certain that there is a combination of settings that will work for everyone. I was amazed at the quality of the packaging in which the chair was shipped. Not even an airline baggage smasher could do damage to this packaged chair. I highly recommend it.

One of my leather handles has a poor stitch work on it. It looks different from the other one.

Great product, well done, easy to adjust.

I’m 6’4” and 210 lbs. The large size is too wide for me (I have to angle the armrests in) but otherwise this chair has been good for my back. Other chairs gave me terrible lumbar pain, but that pain went away with this one.

Great chair. Very comfortable

Considering this can be used for more than 20 years, you only spent less than 10$ per month, I would that it really worth it. Especially in COVID-19 situation, this one help me stay home and keep healthy.

I was comparing this with Embody. Really hard to decide !

Net style of Aeron is a little harder than Embody, but gives you more ventilation.

Arm is more adjustable than Embody.

If you are tall and need more back support, choose size C or Embody, back of Aeron size C is 2 inches taller than size B, Embody is 2 inches taller than size C otherwise this one is good .