I started working from home in March and began suffering from lower back pain and numbness in my legs. I finally realized that it was my current office chair that was causing these issues, which was previously used only to pay Bill's. I purchased the Aeron chair and I immediately started to feel better and happy to say that my back pain is gone and I can WFM much more effectively now. Stick with a classic. Buy an Aeron chair, it's worth every penny.

Overall experience in purchase and return was very smooth. I have already places another order. Thanks!

It'll be great if height of posture-fit can be adjusted. People's heights are different, why making it fixed?

A recent purchase in an effort to improve comfort at the Covid 19 home office. This chair is amazingly comfortable and holds true to the tale that you get what you pay for. Top quality fit and finish as well. Would purchase again if stolen and highly recommend to anyone who could afford it.
Thank You Herman Miller
Steve M. Mass USA

I had an Aeron chair for ten years when I worked at Herbalife. I never thought about how much I appreciated it until I started working from home ... and DIDN'T have an Aeron chair.

Ahhhh - Now I do. I'm finally comfortable again, can work for hours comfortably. Dozens of hours :D

I ordered my chair in early July, and it came relatively quickly (less than 10 days), but one of the handles was stuck and could not be adjusted. I sent an email to the customer service, but did not get a response until I called them and sat on hold for over 20 minutes. My representative was nice enough and apologetic. He assured that HM will make things right and will deliver a replacement chair (via supposedly a white glove service) ASAP. It has now been a MONTH, and I am still sitting on a defective chair. Any update I received has been after a prompt from me.

I do love the actual body of the chair - so not giving this review a single star - but since I have no ability to review the rest of a functioning chair and follow-up has been dismal for someone who spent $1,400, I am taking off two stars.

It is very comfortable, if my home doesn't burn down in these wild fires I'll look forward to getting the chance to enjoy it again.

Love this chair. I had an Aeron chair at a former job, and now that I’m working from home for the foreseeable future, I’m so glad to have one again. Shipped quickly and arrived earlier than expected.

Awesome chair. Wish I would have bought years ago. Has already helped with neck and shoulder pain from sitting in front of computer all day. Superior craftsmanship in a good looking chair. So comfortable. If I could give more than five stars I would.

Chair's armrests broke within days of arrival. Two stars because customer service will be sending a replacement chair in one month.

No wonder why pretty much all my colleagues recommended the Aeron chair.
Yes, it is not cheap, but if your sitting in your studio for 4-8 hours a day... you GOTTA make sure you support your natural machine named YOUR BODY the best way possible.

This much more important than any other new gear you though you need in your life.

Very happy with the chair. Very unhappy with customer service, or lack thereof, after delivery.

After extensive research, I went ahead and pulled the trigger on the Aeron for my WFH office. I'm always nervous when something is so highly regarded by so many... it just seems too good to be true. In this case, the chair was every bit of amazing as I expected.

HIGHLY recommend to anyone looking to reduce back pain, improve the aesthetics of your office, or just have an awesome chair.

Each component really needs to be reviewed separately, so I'll do so:
- Construction. Incredibly sturdy, impressive design. Well thought out. I could easily see this chair lasting 10 years.
- Adjustment. Awesome. Tons of possible adjustments and alignments, making this chair very personalizable. However, it was lacking one adjustment that really made the chair unusable for me. See the section on comfort.
- Comfort. When I first sat in the chair, I felt justification for the cost. The chair wraps around you and almost hugs you in place. It was the most comfortable chair I'd ever sat in. However, and for me, this was a big however; the curvature of the seat itself, which isn't adjustable, caused leg pain. It's rounded front-to-back and so your legs are positioned on the crest of that curvature. Even with the seat tilted forward, it was causing leg pain. This is really the only reason I'm rating the chair 3-stars. I ended up returning it.

Great chair. I used to have back problems with my other office chair; however, since getting the Aeron chair my back problems no longer exist. And the previous office chair was suppose to have great back support!
But it did not.

Chair is confortable, but I think the adjustment settings are not enough, I wish aI could set the lean back los customizable instead of just 3 settings,
Seat should be able to pull forward or backward just like most of the chairs.
And the lunar support I got was latest and even release all I can still feel it in my back, there should be a way to loose it if not need it.

Quality! What more can I say? Best chair on the market.

On time , no damage, works great

Have had an Aeron chair in the office for many years. Finally purchased one for my home office. Went for something other than all black and am completely happy with the result. The Aeron is still first class and delivers great flexibility in adjustments and provides hours of comfort while sitting.

I bought my Aeron chair three years ago, after I started working from home full time. Before that, my $100 chair was okay (barely) for the short stints at my desk. Once I was sitting in it all day, every day, I knew I needed to step it up. It was a leap to spend this kind of money for a desk chair, but I am very glad I did. The back support is perfect and the way the seat is angled means that my legs don't lose circulation like they did in the cheap chair. None of the features have changed/loosened/stretched in the three years I've had it. I'm comfortable all day long. It has had a huge impact on my productivity!

Comfy chair

Very happy with the chair! Perfect so far!

Comfortable. Breathable. The best work chair I’ve ever had.

Size b is smaller than expected. If you want a standard size chair then order a Size c. Very comfortable and excellent chair other than the sizing.

Never delivered. Bad experience.

Love my Aeron! Supports my body during my daily Teams calls and looks beautiful in my home office.

This chair was purchased for someone who has a bad back, and uses his chair at least eight hours per day. I'm writing this review on his behalf.

User comments:

More importantly than anything else, this chair has reduced my back pain. The support of the chair is fantastic. I have the Posturefit SL model and I like the lumbar support. However there are times when I wish it could be adjusted to create even more pressure in the lumbar area.

The movement of the chair is very fluid and smooth. There's no creaking or squeaks. I love that I can rock back and forth if I want to. My chair has the tilt limiter and seat angle option. This feature allows me to lean forward if I want. And whenever I do, the chair follows my movement.

There's a tilt tension adjustment located on the right-hand side of the chair. It adjusts the level of tension or support against my back. When the adjustment is set just right it provides the proper support. Yet no excessive effort is required to lean backwards.

The fabric is comfortable and it breathes. The arms on my chair are fully adjustable. I use them to assist me when I get out of the chair. The arms feel very sturdy. In fact, the entire chair feels very sturdy and well made. I really like this chair.

End of user comments.

For reference the user of this chair is male, 5' 8" tall, and weighs 220 lbs. He has a size "B" chair and it fits him very well.

Are there any negatives regarding the Aeron? Nothing, except for perhaps the cost. This is an expensive chair. I hesitated to buy it because of that reason. However Herman Miller does let you return it at no cost if you're not happy with it.

The chair comes with a twelve (12) year warranty. And the warranty isn't full of exclusions that make it worthless. The materials and workmanship are first rate. I wouldn't be surprised if the chair lasts at least twelve years. All things considered, the purchase price equates to a very reasonable cost per year.

The user of this chair is very pleased with his Aeron. As he mentioned, his back pain has been reduced. What's that worth? Overall there are no regrets.

There's one last thing worth mentioning. The Aeron chair is made in the USA. Herman Miller could reduce the price of this chair by making it in China. But I'm glad they don't. Products made in China don't create American jobs. I believe it's worth paying more to see "Made in USA" on this chair.

I read mix review online. But later I found out 90% of the negative reviews on the Internet were came from used or refurbished chairs. People bought used or refurbished because they thought they were getting a good deal. I am glad that I ordered a brand new chair from HM. I have a complete different experience. This chair is solid and most comfortable comparing to Steelcase and Human Scale.

It’s of a very solid quality, however I have had persistent upper back pain when sitting in the chair for any length over one hour, so unfortunately it hasn’t been the best experience for me. I’m trying to power through and hope that my back muscles adjust, but I’m a month in and go to bed with major back pain every night so far. Other than that, I do really like everything else about the chair, however I wish the posturefit was adjustable vertically, as that would likely address my back pain issues.

Not great for 6'5", 220lbs. I have wide-ish hips, usually wear 36"x36" pants. I constantly felt like my thighs were being rotated inwards by the chair.

The back / lumbar support is really crappy on this chair, there is no heigh adjustment and you can feel exactly where the support cuts off.

It's too bad, with both the Mirra and the Aeron (both of which I've tried), you can tell Herman Miller makes good quality chairs; but they just aren't thinking about tall people when they design them :(

Only wish they had it in a XL size like they offer in the office.

A good fit chair

I purchased Aeron chair with the Postur-fit SL. After trying it out, it just wasn’t for me. Chair was great but the Postur-fit just didn’t work for me and was at a loss as to what to do with a $1500 chair. Force myself to like it or return it?

I called HR support and spoke to Melissa M. A big shout out to her! Melissa provided fantastic customer service. She outlined to me all the options that were available and made thoughtful suggestions based on my chair needs. Her ultimate goal was to make sure I had the right chair!! Ultimately, I ordered another Aeron chair but this time with the adjustable lumbar support. It was/is perfect for me. Melissa walked me through the step-to-step process on how to return the original chair back to Herman Miller. Melissa made everything seamless.

All-in-all, the best chair in the marketplace coupled with Melissa’s very supportive and informative customer service puts Herman Miller on the top of my list!

Thanks,
Edmund

High-quality design, easy to adjust, and very comfortable. I also liked that the company provides a simple, but helpful, video tutorial showing how to easily adjust each aspect to the correct ergonomic position. I am pleased with my purchase.

Great chair, love it, helps a lot with pain in back and shoulder. Delivered quicker than estimation. I just wish to be notified about delivery day/time little bit prior it. Package was huge. It was luck that concierge agreed to accept the delivery. Also luck that I work from home now and was able to pick it from concierge asap.

I decided to order an Aeron through Herman Miller's website, and I selected every option, including the polished aluminum. I was excited.

Unfortunately, trouble came into paradise when FedEx dropped it off. I was met by an upside-down box and a softball-sized hole through the side.

When I opened the box, one wheel was missing. Upon closer inspection, the wheel was in the bottom-corner of the box, and the plastic part of the caster was peeled back like a claw.

I put the wheel on, and I proceeded to sit in the chair. It was comfortable, but it made a knocking sound when I redistributed my weight from right to left, left to right.

Further, since the aluminum looked a bit smudged, I thought I'd go over it with a polishing cloth. Unfortunately, the "polished aluminum" was not evenly applied, and parts were unfinished (or they'd already oxidized).

I returned the chair. It was received by HM on August 9. I still have not received a refund.

Excellent chair. Very comfortable and good quality. I hesitated to buy because of the high price tag, but I have now no regrets.
The chair arrived 3 weeks earlier than projected. I would just recommend that you require a signature at delivery, as although the instructions said they would leave it in a safe location, they left it on my porch just when we had left on a 3-weeks vacation. Thankfully a neighbor noticed and stored it away.

Chair is great. Best I ever had. But the order tracking is a pain. Really wish they could spend some effort to improve that.

I can't speak for this chair because it hasn't arrived yet, and I'm not sure it will.

What happened:

1. A month ago I ordered an in-stock Aeron that can be shipped in 2 weeks.
2. A week or so later a wrong chair (Sayl) arrived.
3. Emailed support, auto reply says it would takes 10 days to get a reply (which is understandable given the high demand in pandemic)
4. Called Support, left a message, no call-back for 2 days.
5. Called Support, waited 2 hours on line, Support was actually very nice and ordered me a replacement.
6. I shipped the wrong item back.
7. Another team emailed me with a tracking number, saying the replacement would be shipped out in another 2 weeks.
8. A week later the same team emailed me saying the replacement was arrived. It was not, and the tracking shows it's not shipped out.
9. Emailed back, no reply yet.

Where are you my dear chair T_T

Everything was excellent. If the wait time could be shortened, that would be amazing.

It's great but wish I'd done the upgraded version. I got just the basic model and should have popped for top drawer.

First off, Herman Miller kept the chair fully assembled even for shipping to Hawaii which was a nice surprise. Somehow the lumbar support was hanging off the chair and a wheel came off from shipment, but both were easy to snap back on.

The chair felt pretty stiff at first, but after about 2 weeks of use it feels like a taut but gentle hammock. The front side of the seat mesh definitely feels stiffer than towards the rear though.

The seat back is hands down the best seat back I've felt. Riding off of the hammock analogy, it really does a great job of morphing to your shape. The PostureFit SL is underrated too. Lumbar supports on other brands, especially those with "bars" that run the whole width of the chair, really dig into your lats. Whereas the PostureFit SL softly pushes against only the center of your back.

The only thing I'd ask for is back height adjustment because of my long torso. Other than that, adjustment is more than accommodating. Everything is solid with no creaks.

Great chair. Been lucky enough to have them at work for the last few years. My wife has back issues, so when Covid hit, I decided to make work at home comfortable and ready for the long haul. I know the price is hard to swallow, but it is the standard.

Comfy chair, very high quality. Arrived quicker than expected.

Did not meet my high expectations given the price tag. I wish the arms would rotate inside more than about 25 degrees. The mesh bottom was stiff and uncomfortable.

Exactly what I expected and needed.

This chair saved my back. Ever since I started working from home in mid-March, my back had been hurting from the cheap dining chair I sat in. I tried using pillows, getting a laptop stand, propping up my feet...nothing worked. I couldn't sleep some nights the pain was so bad. I finally made the decision to invest in a nice chair and asked my coworkers for recommendations. This was the most popular choice, and some people had used it for almost a decade and still found it be just as comfortable and sturdy. I went ahead and bought it and am very happy to say that I have no regrets. It rolls smoothly, the mesh makes it breathable even on hot and humid days, and the the armrests are just where I need them to be. Definitely recommend to anyone who's stuck working from home for the foreseeable future!

Extremely comfortable and well made. What else would you expect from Herman Miller?

First rate service, delivery was fast and excellent.

The Aeron Chair is the best office chair I’ve ever owned