Returns and Exchanges
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact your local DWR Studio or our Customer Service team at 800.944.2233 within three (3) days of receipt. You may also contact us at email@example.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price (accessories, bedding, Sonno mattresses* and towels are exempt), and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days of receipt of order. Credit card orders will receive refunds in the form of a credit back to the original account. Check and cash payments will be returned via a refund check or Design Within Reach Merchandise Credit.
Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Shipping charges are not refundable. We do not accept any returns or exchanges on custom or special order furniture. Floor samples and items purchased from DWR Outlets and eBay are sold as is, and all sales are final.
Returns are accepted only at our warehouse; they are not accepted at DWR Studios, DWR Outlets or our company headquarters. To start the return process, please contact Customer Service at 800.944.2233 or firstname.lastname@example.org.
*100-Night Sonno® Mattress Sleep Trial
Try Sonno risk-free for up to 100 nights, and a minimum of 30. If you decide to return it, contact your local DWR Studio or call 1.800.944.2233 for a refund and free pickup. One sleep trial per household annually. Delivery fees nonrefundable.
Risk of Loss
All items purchased from Design Within Reach are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If your order is placed with a purchase order, the shipping term of FOB DWR shipping dock will supersede any shipping terms in your purchase order.
In-stock items normally ship within 24–48 hours after an order has been placed. If you order by credit card, your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped, cancellation is not possible. Custom and special order items cannot be cancelled.
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